Privacy Policy

This Privacy Policy explains what personal data we collect through chioreanalex.ro, why we collect it, how we keep it safe, and the rights you have over it.

1. Who we are

chioreanalex.ro is owned and operated by Yourbestmoment SRL ('we', 'us', 'our'), a limited liability company registered in Romania. Trade Register no.: J12/5267/2018. Sole registration code (CUI): 40236834. Registered office: Str. Stephenson George 14, Ap. 4, Cluj-Napoca, Cluj County, 400267, Romania. We are the data controller for the personal data described in this policy. For any privacy question, or to exercise your rights, email contact@chioreanalex.ro.

2. About this policy

This policy explains how we collect, use, store and protect personal data when you visit chioreanalex.ro or get in touch through it. It applies only to this website and not to any third-party sites we may link to, which have their own privacy policies. By using the site, you acknowledge the practices described here.

3. The data we collect

We only collect what we actually need, and we never collect special-category (sensitive) data such as health, religion or political views. Depending on how you use the site, this may include:

• Information you give us — when you submit the contact form: your name, email address, the message you write and the service tags you select.
• Information collected automatically — basic technical and usage data such as your IP address, browser and device type, the pages you view and timestamps, recorded in standard server logs.
• Correspondence — if you email us, we keep the content of that exchange so we can handle and follow up on your request.

4. How we use your data

We use your personal data only for clear, limited purposes:

• to reply to your inquiry and discuss a possible project,
• to manage and follow up on our correspondence with you,
• to keep the site secure, prevent abuse and diagnose problems,
• to comply with our legal obligations.

5. How your data flows

When you contact us, here is exactly what happens to your data:

1. You fill in the contact form and submit it.
2. Your message is saved to the site's database so we can read and manage it.
3. Two emails are sent automatically through Resend (our email provider): a notification to us and a confirmation to you.
4. We read your message and reply personally, from contact@chioreanalex.ro through Resend.
5. Your data is kept only as long as needed to handle your inquiry and any follow-up, then deleted — or sooner, on request.

6. Legal basis for processing

Under the GDPR, we rely on the following legal grounds:

• Legitimate interest (Art. 6(1)(f)) — to answer people who contact us and to keep the site secure.
• Steps before a contract (Art. 6(1)(b)) — to discuss and prepare a possible project at your request.
• Consent (Art. 6(1)(a)) — where you give it; you can withdraw it at any time.
• Legal obligation (Art. 6(1)(c)) — where the law requires us to keep or disclose data.

7. Who we share it with

We never sell or rent your data. We share it only with the service providers (processors) needed to run the site, each acting on our instructions and only with the data they need:

• Resend — email delivery (notifications and replies).
• Hetzner — secure hosting, within the EU.
• Cloudflare — DNS and protection against abuse.

8. International data transfers

Your data is stored in the European Union. Where a provider processes data outside the European Economic Area, that transfer is protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

9. How long we keep your data

We keep contact messages only as long as needed to handle your inquiry and any reasonable follow-up — normally no more than 24 months — after which they are deleted. Server logs are kept briefly for security and then rotated. You can ask us to delete your data earlier at any time.

10. Data security

We take reasonable technical and organizational measures to protect your data, including secured hosting, encrypted (HTTPS) connections, access controls and regular updates. No method of transmission or storage is ever completely secure, but we treat your information with care and review our measures over time.

11. Automated decision-making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

12. Legal disclosures

We may disclose your data where we are required to by law, by a court order or by a competent authority, or where it is necessary to establish, exercise or defend a legal claim.

13. Your rights

Under the GDPR, you have the right to:

• access the personal data we hold about you,
• have inaccurate data corrected,
• have your data erased,
• restrict or object to how your data is used,
• receive your data in a portable format,
• withdraw consent at any time, where processing is based on it,
• not be subject to a decision based solely on automated processing.

14. How to exercise your rights & complaints

To exercise any of these rights, email contact@chioreanalex.ro. We will respond within one month, free of charge in most cases. If you are not satisfied, you have the right to lodge a complaint with the supervisory authority — in Romania, the National Supervisory Authority for Personal Data Processing (ANSPDCP), B-dul G-ral Gheorghe Magheru 28-30, Sector 1, Bucharest; anspdcp.ro.

15. Cookies

The site uses only the essential cookies it needs to work — for example, to remember your language and theme preferences. We don't use advertising or cross-site tracking cookies, so there is no non-essential tracking to consent to.

16. Marketing communications

We don't send marketing emails or newsletters and we don't add you to any mailing list. We will only email you in reply to your message or about a project we are actively discussing.

17. Links to other websites

Our site may contain links to external websites (for example, social profiles). We are not responsible for their content or privacy practices; please review their own policies before sharing data with them.

18. Children's privacy

The site is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with data, contact us and we will delete it promptly.

19. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The date at the top always shows the latest version; significant changes will be highlighted on this page.

20. Contact us

For any question about this policy or your personal data, contact Yourbestmoment SRL at contact@chioreanalex.ro, or by post at Str. Stephenson George 14, Ap. 4, Cluj-Napoca, Cluj County, 400267, Romania.